| Typesense Cloud | Typesense Self-Hosted | |
|---|---|---|
| Support Channels |
Email Phone / Video Calls Private Slack Connect GitHub Issues Public Slack Community |
GitHub Issues Public Slack Community |
| Production Support SLA |
Starts from 30 mins 24 x 7 x 365 | N/A |
| Prioritized Response SLA | Starts from 24 hours | N/A |
| 1:1 Consultative Support | Available | N/A |
| Prioritized Feature Requests | Available | Based on community demand |
| Infrastructure Management | Included | N/A |
| Feature Availability |
Full API Access Visual Dashboard Search Delivery Network Shared Team Access Role-Based Access Control Single Sign-on Auto-Scaling SOC 2 (Type 2) Compliance | Full API Access |
| Cost |
Support Plans starting at $0/month + Cluster Costs starting $22/month | Free |
| Cloud Support Plans > | Public Slack Community > |