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We strive to provide good support through our
GitHub Issue tracker.
We also offer paid prioritized support with guaranteed SLAs, consulting and
training for Typesense Cloud.

Typesense Cloud

Typesense
Self-Hosted

Support Channels	Email Phone / Video Calls Private Slack Connect GitHub Issues Public Slack Community	GitHub Issues Public Slack Community
Production Support SLA	Starts from 30 mins 24 x 7 x 365	N/A
Prioritized Response SLA	Starts from 24 hours	N/A
1:1 Consultative Support	Available	N/A
Prioritized Feature Requests	Available	Based on community demand
Infrastructure Management	Included	N/A
Feature Availability	Full API Access Visual Dashboard Search Delivery Network Shared Team Access Role-Based Access Control Single Sign-on Auto Scaling SOC 2 (Type 2) Compliance	Full API Access
Cost	Support Plans starting at $0/month + Cluster Costs starting $22/month	Free